vcenter collection fails with error:” Failed customer rule collection – Could not find instanceUuid of the VM with moref: vm-xxxx from VC server with id: x.Could not find instanceUuid”

cause: usage meter receives an error when attempting to query the UUID of the VM moref seen on the error.

on the vCenter inventory, you will also see stale/orphaned/inaccessible machines

Image_2021-11-04_12-28-08.png

Resolution: Unregister/remove the invalid vm’s from the vCenter inventory and wait for the next collection cycle (collection occurs every hour)

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